Kotha means talk.
About Kothadesk, the AI customer support chatbot from Assam কথা
Kotha is Bengali and Assamese for talk. It gives Kothadesk its name, and it is what our chatbot is for: a conversation between a business and the people it serves, where the machine helps, a person can always step in, and nobody has to switch languages to be understood.
01
Why we built it.
AI support tools have settled on a business model: resell the model, charge per answer, and keep the margin out of sight. That makes the vendor's incentives and the customer's pull in different directions, and it locks everyone into whichever model the vendor chose.
We think the model should be yours: your key, your provider, your price. What we build is everything around it, the indexing, the grounding, the guardrails, the inbox, the languages, and we charge a plain platform fee for that.
A good support assistant knows what it knows, says when it does not, and hands over gracefully.
02
Our principles.
- No model lock-in
- Any provider, any model your key can use, switchable per bot. We never resell tokens.
- Private by default
- Short retention, encryption for secrets and memories, and no call recording.
- People in the loop
- The assistant hands over when a person is better, and never pretends to be one.
- Local languages, properly
- Replies and safety in the scripts people actually write, starting with Indian languages.
- Answers you can check
- Every answer shows its sources, and the chatbot says when it does not know instead of guessing.
- Plain about what is missing
- Our security page and FAQs say what we do not have yet, such as certifications or single sign-on.
03
What we have shipped.
In the order it was built.
- 01
Grounded answers
Retrieval over your sources with numbered citations and an honest fallback.
- 02
Bring your own key
Five provider types, encrypted keys, models chosen per bot from the live list.
- 03
Tools and handoff
REST and MCP tools with confirmation, and a live inbox for your team.
- 04
Guardrails
Input and output checks in six languages, with a red-team evaluation suite.
- 05
Languages and hosted page
Ten widget languages with right to left, and a shareable chat page.
- 06
Memory and teams
Opt-in memory for signed-in users, agent teams and routing rules.
- 07
Mobile, files and voice
A Flutter SDK, file attachments and browser voice calls.
- 08
Images in answers
Pictures from your pages, files and uploads, shown where they help.
- 09
AI assist and 30 languages
Drafted replies for live-support agents, and guardrail replies in 30 languages.
04
The company.
Kothadesk is a product of an Indian software company.
| Detail | |
|---|---|
| Legal entity | TULIP SOFTWARES |
| Address | Jorhat 785001, Assam, India |
| Contact | [email protected] |
| Legal | Terms, privacy and the data processing agreement |
Talk to us.
Questions, partnerships or a demo: we read every message.