Getting started

1. 01

   Sign up

   Enter your name (optional), work email, a password of at least 12 characters and your workspace name, usually your company. The workspace is created straight away and you are its owner.

2. 02

   Verify your email

   Open the link in the email Verify your email for Kothadesk. It works once and expires in 24 hours. Until you verify, you cannot add provider keys, invite teammates or put a bot live. Use Resend link in the banner if it did not arrive.

3. 03

   Follow the Setup guide

   The Setup guide in the sidebar walks you through the next five steps.

Forgot your password? Use Forgot password on the sign-in page; the reset link works once, expires in 30 minutes and signs you out everywhere. Invited by a teammate? The invitation link is valid for 7 days.

1. 01

   Connect your AI provider

   Kothadesk runs on your own AI key, so your provider bills you directly at their price. You need a chat model and an embedding model: an OpenAI or Google Gemini key covers both; Anthropic and xAI keys are chat only and need a second key for embeddings. See the Model providers guide.

2. 02

   Create the bot

   Give it a name (shown in the widget header), a purpose (Customer support, Sales assistant, Documentation helper or Custom, which seeds its instructions and welcome message) and a language: Automatic answers each visitor in their own language. Your first valid keys are connected automatically.

3. 03

   Add knowledge

   Enter your website or help centre address and press Start crawling, or upload files. The assistant answers only from what you add here. See the Knowledge guide.

4. 04

   Test it

   The test chat opens as soon as the first document is ready. Ask the questions your customers ask and check the sources under each answer.

5. 05

   Install it

   Allow your site's address, then paste one script tag before </body>. See the Install guide.

Tip: Until a chat key and an embedding key are connected, the widget shows temporarily unavailable and knowledge is not indexed. The yellow banner at the top of the bot pages tells you what is missing.

Each bot's Overview shows four steps until they are done:

Tip: Voice calls are set per plan and no standard plan includes them; your platform administrator can enable them for your plan.

Prices are on the pricing page. Your AI usage is billed by your provider, not by Kothadesk. See your plan, what you have used and when monthly limits reset (UTC) under Settings, Usage.