Guides
Set it up once. Set it up right.
Everything you need to set up Kothadesk, from your first bot to live support, tools and testing, with worked examples for shops, clinics, software companies and coaching institutes. The same guides open from each page of the dashboard.
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Getting started
From a new account to a working chat on your site in five steps: connect your AI provider, create a bot, add knowledge, test it and install it.
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Model providers (your own AI key)
Kothadesk answers with your own AI provider key. Your provider bills you directly at their price, and Kothadesk never adds a margin to model usage.
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Build your assistant
Knowledge
Your assistant answers only from the knowledge you add: your website, documents, an FAQ table, text you write or photos you upload. Every answer points back to the source it came from, and can show the images that go with it.
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Bot settings
The Settings tab controls how a bot answers: its instructions, what it says when it does not know, how it cites sources and how it searches your knowledge.
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Appearance and languages
Make the chat widget look like part of your site and speak your customers' language. Every change shows in a live preview before you save.
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Go live
Install the chat
Put your assistant where your customers are: one script tag on your website, a shareable chat page, or the JavaScript and Flutter SDKs in your own app.
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Conversations and the Playground
Test answers before visitors see them, then read real conversations to learn what customers ask, where answers fall short and what to add to your knowledge.
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Live support and voice calls
When the assistant should step aside, a person from your team takes over in the same chat. Set when that happens, who gets the chat and what visitors see when nobody is available.
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Contact details
Contact details adds a small card to the chat that asks visitors for the details you choose, so your team can reply by email or phone and keep the contact. It is off until you turn it on for a bot.
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Improve and extend
Tools
Tools let the assistant look things up or take actions in your own systems: check an order, list free appointment slots, create a ticket. You describe an endpoint once; the assistant decides when to call it.
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Build an MCP server
An MCP server lets your assistant use several of your system's actions at once, such as searching products, listing a customer's orders and starting a return. This guide builds one from a working sample.
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Guardrails
Decide what your assistant talks about, what it may promise and who may start a chat. Safety checks for jailbreaks, abuse and self-harm are always on; these settings tune the rest for your business.
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Memory
With memory on, the assistant remembers useful facts about signed-in users, such as their plan or preferred contact method, so they do not have to repeat themselves next time.
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Evaluation
An evaluation is a test of your assistant: a set of questions with the documents that answer them. Run it before and after a change, and the numbers tell you whether answers got better or worse.
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