Legal
Cookie Policy
We use what is needed to sign you in and remember your settings. Google Analytics runs on our marketing and sign-in pages only if you accept it. No advertising cookies.
Last updated: 5 October 2026
1. Always on
These are needed for the site and the dashboard to work, or remember a choice you made. They do not need consent.
| Name | Purpose | Kind and duration |
|---|---|---|
| __Host-rt | Keeps signed-in dashboard users signed in (httpOnly, secure, first-party) | Cookie, strictly necessary; until you sign out or the session expires |
| kd:consent | Remembers your analytics choice | Local storage; until you clear it |
| theme | Remembers light, dark or system display | Local storage, functional; until you clear it |
| cb:inbox:prefs | Agent notification settings in the dashboard inbox | Local storage, functional; until you clear it |
| cb:voice:client, cb:voice:call | Keeps a voice call attached to the right dashboard tab across a reload | Session storage, strictly necessary; until the tab closes |
| chatbot.support-session | Platform support access that a workspace owner approved | Session storage, strictly necessary; until the tab closes |
2. Analytics, only if you accept
On our marketing pages and the sign-in, sign-up and password pages we use Google Analytics 4 to count visits and see which pages help. It loads only after you choose Accept analytics in the cookie banner; until then no request is made to Google. Page addresses are sent without sign-in, invite or reset tokens. Google signals and ad personalisation are off.
Google Analytics never runs in the dashboard after sign-in, on hosted chat pages or in the chat widget.
| Name | Purpose | Kind and duration |
|---|---|---|
| _ga | Distinguishes visitors (Google Analytics) | Cookie; 2 years |
| _ga_<id> | Keeps the visit session state (Google Analytics) | Cookie; 2 years |
3. Changing your choice
Use Cookie settings at the bottom of any marketing page to accept or reject analytics at any time. If you reject after accepting, analytics stops and the Google Analytics cookies are deleted. You can also clear cookies and site data in your browser.
4. The chat widget on customers' sites
When a customer adds the Kothadesk widget to their site, it stores a random visitor identifier and the current chat session in the browser's local storage so that a conversation survives page loads. The customer is responsible for describing this in their own cookie notice. The widget sets no analytics or advertising cookies.
If we show a live demo of the widget on this website, it stores the same items for this site.
Questions: [email protected].