Replies in the script your customer typed.
A multilingual AI chatbot for Hindi, Hinglish and more
Customers switch between Hindi in Devanagari, Hindi in Latin letters and English in the same chat. Kothadesk's customer support chatbot follows them message by message, in Bengali, Assamese and Tamil too, and in Arabic from right to left.
01
One answer, five ways of writing it.
Set in proper type for each script, because a support answer should look as considered in Bengali as it does in English.
Hindi · Devanagari
आपका रिफ़ंड भेज दिया गया है। यह आम तौर पर 5–7 कार्यदिवसों में आपके खाते में पहुँच जाता है।
Hinglish · Latin
Aapka refund bhej diya gaya hai. Yeh aam taur par 5–7 working days mein aapke account mein aa jaata hai.
Bengali · Bengali
আপনার রিফান্ড পাঠানো হয়েছে। সাধারণত ৫–৭ কার্যদিবসের মধ্যে এটি আপনার অ্যাকাউন্টে পৌঁছে যায়।
Assamese · Bengali-Assamese
আপোনাৰ ৰিফাণ্ড পঠিওৱা হৈছে। সাধাৰণতে ৫–৭ কৰ্মদিৱসৰ ভিতৰত ই আপোনাৰ একাউণ্টত পাবগৈ।
Arabic · Arabic, right to left
تم إرسال المبلغ المسترد. يصل عادةً إلى حسابك خلال ٥–٧ أيام عمل.
One sample answer, set in each script: “Your refund has been sent. It usually reaches your account in 5 to 7 working days.” The assistant answers in the language and script of the visitor's latest message.
02
What changes for your customers.
Before
- A customer writes in Hinglish and gets a formal reply in English.
- The chat window's buttons and notices stay in English whatever the customer reads.
- Abuse filters only understand English, so the rest gets through.
With Kothadesk
- The reply comes back in the same language and the same script as the latest message.
- The widget interface itself is in Hindi, Hinglish, Bengali, Assamese or Arabic.
- Safety checks read Hindi, Bengali and Assamese and answer in the visitor's script.
03
What makes a multilingual chatbot work.
- Language and script per message
- Each turn is understood first, including romanized Hindi, and the reply follows the latest message.
- Ten interface languages
- Buttons, notices and live-support messages, with Arabic laid out right to left.
- Safety in your customers' languages
- Jailbreak, abuse and self-harm checks in six languages, and the fixed replies they send written in 30.
- Your wording, per language
- Override the welcome, placeholders and handoff copy in each language, or fix the bot to one.
04
Replies in the visitor's language and script, tested in 25.
Each message is understood first, including its script, and the reply follows the latest message. We ask a live demo bot with English-only knowledge the same question in each of these and check the answer comes back in the same script.
- Hindi (Devanagari)
- Hindi (romanized)
- Marathi
- Nepali
- Assamese
- Bengali
- Bengali (romanized)
- Tamil
- Telugu
- Kannada
- Malayalam
- Gujarati
- Punjabi (Gurmukhi)
- Odia
- Urdu
- Arabic
- Persian
- Chinese
- Japanese
- Korean
- Thai
- Russian
- Spanish
- French
- German
05
Language by language.
| Language | Widget interface | Replies | Built-in safety checks |
|---|---|---|---|
| English | Yes | Yes | Yes |
| Hindi, Devanagari | Yes | Yes | Yes |
| Hinglish, Latin script | Yes | Yes | Yes |
| Bengali | Yes | Yes | Yes |
| Assamese | Yes | Yes | Yes |
| Arabic, right to left | Yes | Yes | Yes |
| Spanish | Yes | Yes | Yes |
| French, German, Portuguese | Yes | Yes | Partial |
| Tamil, Telugu, Marathi, Urdu and others above | English interface | Yes, tested live | Partial |
| Other languages | English interface | If your model writes them | Partial |
Replies are written by your own model, so quality in less common languages depends on the model you choose. Partial: the fixed guardrail replies cover the language, the built-in pattern checks are strongest in the first seven rows.
06
A conversation that switches.
- Visitor
Mera order kab tak aayega?
- Assistant
Aapka order kal dispatch hua tha, aur 3–5 working days mein pahunch jaana chahiye.source 1
- Visitor
And can I return it if the size is wrong?
- Assistant
Yes. You can return unworn items within 15 days of delivery from the Orders page.source 2
Sources
- 1Shipping times
- 2Returns policy
07
Where it runs, and what it costs.
Plans are priced in Indian rupees as well as US dollars, with a free plan to start. Your AI provider bills you separately, at its own price.
08
Questions about languages.
Does my knowledge base need to be translated?
No. The assistant can answer in the visitor's language from sources in another language, as long as your model supports both. Translated sources still help with exact terminology.
Do you support WhatsApp?
Not yet. Today Kothadesk runs on your website, on a hosted chat page and inside your iOS and Android apps.
Do safety checks work in Indian languages?
Yes. The built-in pattern checks for abuse, jailbreak attempts and self-harm cover English, Hindi in Devanagari and romanized, Bengali, Assamese, Spanish and Arabic. The fixed replies these checks send are written in 30 languages, so the visitor reads them in their own language and script.
Are numbers in Devanagari or Bengali digits handled?
Yes. When the chatbot checks a price, a date or a refund window against your sources, native digits such as ३०, ৩০ or ٣٠ are read as the same number, so a correct answer in Hindi, Bengali or Arabic is not mistaken for a new promise.
Can I pay in rupees?
Yes. Plans are listed in Indian rupees and US dollars on the pricing page, and your AI provider bills you separately at its own price.
09
Related guides.
Step-by-step setup, with worked examples by business.
Talk to customers the way they write.
Start on the free plan with your own AI key. No card needed.